Store and studio assistant (part-time)
We are looking for a highly motivated and enthusiastic person with a love for design. This role is to assist in the running of our design and lifestyle store, managing web orders and great customer service. Along with studio-based work, including the booking of workshops, materials and stock orders, social media promotion and general phone or email enquiries.
Initially, this position will be on a part-time basis 1/2 days during the week and Saturdays. Some days may be split shifts, working alongside another team member or alone.
We have a lot of creative projects happening along with the day to day overseeing of a vibrant shop and creative studio spaces. The ideal candidate needs to be someone who can multi-task and stay focused, extremely organised and a good planner with the flexibility to help out on any project when required. They must also have experience working in retail and a strong dedication to providing exceptional service for customers.
Ensuring high levels of customer satisfaction through excellent sales service
Maintaining outstanding store condition and visual merchandising standards
Assist with the sales process by maintaining a fully stocked store
Use the company’s POS system (iZettle) in store and process online orders
Keep up to date with product information
Accurately describe product features and benefits in Store and online
Follow all companies policies and procedures
Respond to customers/workshop attendees enquiries via email and phone
Promote all aspects of Hey Ho through social media and online
Keep an organised calendar of events, workshop booking and orders.
Communicate regularly with the manager on all aspects of the business
2+ years’ customer service experience preferred
Reliable, punctual, with the ability to work well as a team or alone
Must be able to work weekends and holidays
Excellent verbal and written communication skills
Friendly, helpful and excited about customer service.
Basic administration skills
Good organisation and planning skills essential. Work well to deadlines.
Be capable of multitasking and prioritizing in a fast-paced environment.
Great eye for detail with an interest in design, illustration and print.
How to apply
Using the subject line ‘Store and Studio Assistant’ please send your CV and a brief covering letter to firstname.lastname@example.org or drop off at our Store.
Due to the number of applications, we will only be able to contact the short-listed candidates. Regrettably, the studio is very busy so we ask that applicants refrain from phoning or dropping by for feedback!